Terms of Use

Effective date: 9 September 2026
Last updated: 9 September 2026
Applies to: thegluegroup.com and any subdomain of it

These Terms of Use govern your access to and use of this website. Please read them carefully. By accessing or using this website you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

1. Who these terms are with

This website is operated by We're The Glue Pty Ltd (ACN 612 411 668, ABN 14 612 411 668), an Australian private company trading as The Glue Group, of 19 David Avenue, North Ryde NSW 2113, Australia.

In these Terms of Use:

• "we", "us" and "our" mean We're The Glue Pty Ltd;
• "Group Entities" means We're The Glue Pty Ltd, Illuminance Labs Kft (Hungary), Trust Panda Limited (New Zealand), Illuminance Labs LLC (United States), and each other subsidiary, related body corporate or affiliate within The Glue Group from time to time;
• "Group Brands" means the trading names and brands operated by the Group Entities, including Trust Panda, Assistive Tech, Tech Dot, WHOOSH!, Illuminance Labs and Show Flow;
• "this website" means thegluegroup.com and any subdomain, page or feature of it; and
• "you" means the person accessing or using this website, and any organisation you access it on behalf of.

The exclusions, limitations, disclaimers and indemnities in these Terms of Use apply for the benefit of, and may be enforced by, us and each Group Entity, and each of our and their respective directors, officers, employees, contractors and agents.

2. Group Brand websites have their own terms

This website is the corporate website of The Glue Group. It is informational. It is not a transactional or e-commerce site and no goods or services are sold through it.

The Group Brands operate their own websites, online stores and platforms. Those sites are governed by their own terms of sale, terms of service, privacy policies and returns policies, not by these Terms of Use. If you purchase goods or services, subscribe to a service, or create an account with a Group Brand, the terms published on that Group Brand's own website apply to that dealing.

3. Changes to these terms

We may amend these Terms of Use at any time by publishing an updated version on this website. The version published at the time you access this website is the version that applies to that access. We will update the "Last updated" date above when we make a change. Please review these Terms of Use periodically.

4. Permitted use

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and view this website for your own lawful, personal or internal business purposes, including legitimate procurement, due diligence, investment, partnership, media and recruitment enquiries.

You may print or download individual pages for your own reference, provided you do not remove any copyright, trade mark or other proprietary notice.

5. Prohibited conduct

You must not, and must not permit any other person to:

1. use this website in any way that breaches any applicable law, regulation or third party right, or that is fraudulent, deceptive or misleading;
2. reproduce, republish, adapt, distribute, sell, licence or commercially exploit any part of this website or its content, except as expressly permitted in clause 4 or with our prior written consent;
3. use any automated means, including robots, scrapers, crawlers or data mining tools, to access, extract, index or copy content from this website, other than a search engine crawler operating in accordance with our robots.txt file;
4. use content from this website to train, fine tune or otherwise develop any machine learning or artificial intelligence model, without our prior written consent;
5. attempt to gain unauthorised access to this website, any server or network connected to it, or any account, system or data associated with it;
6. probe, scan or test the vulnerability of this website or breach or circumvent any security, authentication or rate limiting measure, other than under a written authorisation from us;
7. introduce or transmit any virus, worm, malicious code, or any material that is unlawful, defamatory, obscene, harassing or otherwise objectionable;
8. interfere with or disrupt the integrity, performance or availability of this website, including by denial of service attack or excessive request volume;
9. frame, mirror, deep link or present this website or its content in a way that misrepresents its source or implies an association, endorsement or approval that does not exist; or
10. impersonate any person, or misrepresent your identity, organisation or authority.

We may suspend or block your access to this website, without notice, if we reasonably believe you have breached these Terms of Use or that your use poses a risk to this website, to us, or to any other person.

5.1 Responsible security disclosure

If you believe you have identified a security vulnerability affecting this website, please contact us at security@theglue.com.au before taking any further action, and do not access, alter or disclose any data that is not your own.

6. Intellectual property

All intellectual property rights in this website and its content, including text, graphics, logos, icons, images, photographs, video, audio, layout, design, source code, compilations and data, are owned by or licensed to us or the relevant Group Entity, and are protected by Australian and international intellectual property laws.

"The Glue Group", "The Glue", "Trust Panda", "Assistive Tech", "Tech Dot", "Illuminance Labs" and "Show Flow", together with the associated logos and devices, are trade marks or registered business names of the Group Entities. Nothing on this website grants you any licence or right to use any of them.

Third party names, trade marks, product names and logos appearing on this website, including those of our suppliers, brand principals, certification bodies and technology partners, remain the property of their respective owners. Their appearance does not imply any endorsement of you or of your use of this website.

WHOOSH! is a trade mark of its owner. We operate as an authorised distributor of WHOOSH! products in Australia and New Zealand and use that mark under licence.

7. Information on this website is general only

The content on this website is provided for general information purposes only. It is not advice and must not be relied on as advice. In particular:

• nothing on this website constitutes financial, investment, legal, accounting, tax, security, clinical, medical, allied health, disability support or professional advice;
• nothing on this website is an offer, invitation or recommendation to acquire, dispose of or deal in any security, financial product or interest in any Group Entity, and no Group Entity is licensed to provide financial product advice through this website;
• information about assistive technology, cybersecurity or IT products and services is general in nature, does not take account of your circumstances, objectives or needs, and should not be substituted for advice from a suitably qualified professional; and
• you should obtain your own independent professional advice before acting on anything you read on this website.

8. Statements about certifications, standards and sustainability

References on this website to certifications, standards, memberships, registrations and partner statuses are accurate as at the date of publication and are subject to the scope, conditions and currency of the relevant certificate, registration or agreement. Certification and registration scopes may be limited to particular entities, sites, products or activities and may not extend to every Group Entity or Group Brand. Current certificates and scope statements are available on request.

Statements about our environmental, social and governance objectives, including any net zero, emissions reduction, sustainability or supply chain target, are statements of present intention based on assumptions and information available at the time of publication. They are forward looking, are not guarantees or representations of future performance, and are subject to change as standards, methodologies, data quality, technology and regulation evolve. Actual outcomes may differ.

9. Third party websites and links

This website may contain links to websites operated by third parties, including Group Brand websites, partner websites, certification registers and social media platforms. We provide those links for convenience only. We do not control, endorse, verify or accept responsibility for any third party website, or for any content, product, service, representation or practice on it. Your use of a third party website is at your own risk and is governed by that operator's terms and privacy policy.

10. Enquiry forms and information you submit

This website provides enquiry forms, including for investment or partnership, procurement or vendor validation, brand partnership or distribution, and career interest. If you submit an enquiry:

1. you must provide information that is accurate, current and complete, and you must not submit information about another person unless you are authorised to do so;
2. you consent to us routing your enquiry to the Group Entity, Group Brand or team best placed to respond, which may be located in Australia, New Zealand, Hungary, the United States or the Philippines;
3. we handle personal information in accordance with our Privacy Policy;
4. submitting an enquiry does not create any contract, agency, partnership, joint venture, employment or fiduciary relationship between you and us, and does not oblige us to respond, to progress your enquiry or to enter into any dealing with you;
5. we may decline, withdraw from or discontinue any enquiry or discussion at any time and for any reason; and
6. unless we have signed a written non-disclosure agreement with you that covers the disclosure, you must not send us information that is confidential, commercially sensitive or subject to a third party confidentiality obligation. Information sent through an enquiry form is not treated as confidential.

Enquiry forms and email are not secure channels. Please do not submit payment card details, account credentials, government identifiers, health information or other sensitive information through them.

11. Careers and unsolicited applications

Where this website invites you to express interest in a role or to register your details for future opportunities:

1. an expression of interest is not an application for a specific advertised position unless we tell you otherwise, and is not an offer of employment or engagement by us or any Group Entity;
2. we may retain your details for a reasonable period so that we can consider you for current and future opportunities across the Group Entities, and you may ask us to remove them at any time by contacting us;
3. you must ensure the information you provide, including your work history, qualifications, professional registrations, right to work and referee details, is accurate and complete, and that you have your referees' consent to provide their details;
4. certain roles, including roles connected with disability support or the National Disability Insurance Scheme, are subject to screening, clearance, verification and probity requirements. Any engagement is conditional on satisfying those requirements and on any applicable pre-engagement checks;
5. we handle recruitment information in accordance with our Privacy Policy; and
6. we do not accept candidate submissions from recruitment agencies through this website. Any candidate details submitted by an agency without a current written agreement with us and a specific written engagement for the role are provided free of any fee, commission or other obligation.

12. Unsolicited ideas and submissions

We do not accept or consider unsolicited ideas, proposals, concepts, inventions, product suggestions, business plans or creative materials. If you send us any such material despite this clause, you agree that:

• it is provided on a non-confidential and non-obligation basis, and no confidential or fiduciary relationship arises;
• we are free to use, reproduce, modify, disclose and exploit it for any purpose, without restriction, attribution or compensation to you, and you grant us a perpetual, irrevocable, worldwide, royalty free, sublicensable licence to do so; and
• you warrant that you own or control all rights in the material and that its use by us will not infringe the rights of any person.

13. Privacy and cookies

We collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where applicable, the European Union and United Kingdom General Data Protection Regulations and the New Zealand Privacy Act 2020. Our Privacy Policy explains what we collect, how we use it, when we disclose it, how we handle overseas disclosure, and how you can access, correct or complain about our handling of your personal information.

This website may use cookies and similar technologies for functionality, security, analytics and measurement. You can control cookies through your browser settings, although disabling some cookies may affect how parts of this website function.

14. Availability of this website

We aim to keep this website available, accurate and current, but we do not warrant that it will be uninterrupted, error free, secure, free of viruses or harmful components, or that any defect will be corrected. We may change, suspend, restrict or withdraw this website or any part of it, at any time and without notice.

You are responsible for the security and configuration of the device, software and connection you use to access this website, and for maintaining your own backups and protective measures.

15. Accessibility

We are working to make this website usable by as many people as possible. If you experience difficulty accessing any part of this website, or need information in an alternative format, please contact us using the details in clause 22 and we will do our best to assist.

16. Disclaimers

To the maximum extent permitted by law, and subject to clause 17:

• this website and its content are provided on an "as is" and "as available" basis;
• we and each Group Entity exclude all representations, warranties, conditions and guarantees of any kind, whether express, implied, statutory or otherwise, including as to accuracy, completeness, currency, reliability, suitability, merchantability, fitness for a particular purpose and non-infringement; and
• we and each Group Entity do not accept responsibility for any loss or damage arising from your reliance on any information on this website.

17. Australian Consumer Law

18. Limitation of liability

Subject to clause 17, and to the maximum extent permitted by law:

1. neither we nor any Group Entity is liable to you for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, revenue, business, opportunity, goodwill, data, anticipated saving or contract, however arising, whether in contract, tort including negligence, statute or otherwise, and whether or not we were advised of the possibility of that loss; and
2. our total aggregate liability, and that of all Group Entities together, for all claims arising out of or in connection with this website or these Terms of Use is limited to one hundred Australian dollars (AUD 100).

Any liability we have is reduced to the extent that your own act, omission or breach of these Terms of Use caused or contributed to the loss.

19. Indemnity

You indemnify us and each Group Entity, and our and their respective directors, officers, employees, contractors and agents, against all loss, damage, liability, cost and expense, including reasonable legal costs, arising out of or in connection with:

• your breach of these Terms of Use;
• your use of this website, or use by any person using your device or credentials; or
• any material you submit through this website, including any claim that it infringes the rights of a third party.

This indemnity is reduced to the extent that our or a Group Entity's negligence or breach caused or contributed to the loss.

20. Governing law and jurisdiction

These Terms of Use are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

This website is directed primarily at users in Australia. We make no representation that this website, or any product, service or information referred to on it, is appropriate, available or lawful in any other place. If you access this website from outside Australia, you do so on your own initiative and are responsible for complying with the laws of your location.

21. General

Entire terms

These Terms of Use, together with our Privacy Policy, form the entire agreement between you and us in relation to your use of this website, and supersede any prior understanding in relation to it.

Severability

If any provision of these Terms of Use is or becomes void, illegal or unenforceable, it is severed to the extent necessary and the remaining provisions continue in full force.

No waiver

A failure or delay by us in exercising a right under these Terms of Use is not a waiver of that right, and a waiver is only effective if given in writing.

Assignment

We may assign or novate our rights and obligations under these Terms of Use to a Group Entity or to a purchaser of the relevant business. You may not assign yours without our prior written consent.

Survival

Clauses 6, 12, 16, 17, 18, 19, 20 and 21 survive any termination or expiry of your right to use this website.

Interpretation

Headings are for convenience only and do not affect interpretation. "Including" and similar expressions are not words of limitation. A reference to legislation includes any amendment or replacement of it.

22. How to contact us

If you have a question, concern or complaint about these Terms of Use or this website, please contact us:

We're The Glue Pty Ltd trading as The Glue Group
ABN 14 612 411 668 | ACN 612 411 668
19 David Avenue, North Ryde NSW 2113, Australia
Telephone: +61 2 9157 4555
General and website enquiries: thegluegroup.com/contact
Privacy enquiries: privacy@theglue.com.au
Security disclosures: security@theglue.com.au